Check out her Altimeter Group white paper, “The Customer Experience of AI: Five Principles to Foster Engagement, Innovation and Trust”
Check out her Altimeter Group white paper, “The Customer Experience of AI: Five Principles to Foster Engagement, Innovation and Trust”. One of Susan’s key takeways, reinforcing Maryam Jahanshahi’s points above, is that individuals make microdecisions based on their own biases (which everyone has) that cascade into microaggressions in aggregate. Again, this is related to how people do not naturally make good decisions in large groups. Even so, data science can help augment that baseline human condition, so that large organizations can collaborate to reach decisions objectively and ethically — https://blog.dominodatalab.com/themes-and-conferences-per-pacoid-episode-2/